How imBee Helps you to Build Closer Relationship with your Customer with Conversational Engagement?
Having a strong connection based on trust and communication helps customers feel more connected with a brand. It can also help to improve customer retention and increase repeat purchase rate.
imBee’s One Team Inbox centralizes instant messaging channels such as WhatsApp, WeChat, Instagram Direct, Line, and Facebook Messenger into one collaborative inbox which connects external customers to internal departments with tools to benefit agents and teams.
The 'Internal Team Chat' and 'Ticket Assignment' feature creates a synergistic team who can offer their unique skill sets to work complementary to one another and achieve better results while communicating effectively.
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