FOR BANKS · INSURERS · LENDERS · BROKERAGES
Your customers bank, borrow and buy cover on WhatsApp, WeChat and LINE. imBee unifies every channel in one inbox, with governed AI agents and ISO 27001 security, so you capture leads faster, onboard in minutes, and serve every account without putting compliance at risk.
Trusted by 10,000+ enterprises across 60+ industries. ISO/IEC 27001 certified. Official Meta Technology Partner.
External studies describe specific samples and periods. These are not imBee customer results or a forecast.
Trusted by leading financial institutions
The FSI reality
Regulated customers move fast, and they message before they call. When channels scatter, the application stalls and compliance fear blocks digital outreach, the application quietly goes to the bank or lender that answered first.
Capture permitted enquiries and route them to the appropriate team. Evaluate qualified leads, service outcomes and handling time in your own pilot, with approved consent, escalation and integration arrangements.
WhatsApp, WeChat, Instagram and email in separate tools means dropped threads, blind spots, and no auditable record of who said what. Western-built platforms don't speak WeChat at all: a blind spot for the Cantonese-first and mainland-linked customer in private banking, insurance and securities.
Without governed AI, ISO 27001, message-level masking, RBAC and an audit trail, every digital outreach feels like a regulatory breach risk, so the channel customers actually want never goes live, and the institution cedes ground to faster-moving rivals.
Applicants abandon at the document and verification stage: the exact point that drives the most fall-off. Without a guided in-chat application, document collection in one inbox and automated status updates, the half-finished application sits in limbo and the customer drifts to a competitor.
Ground draft replies in approved product information. Authorised staff remain responsible for credit, regulated advice, claims, complaints and hardship requests. Test responses and escalation paths before deployment.
Review the certification scope and the proposed data flow. Configure access, masking, audit and retention controls for your deployment, and verify encryption separately. Keep restricted identity and financial information in approved secure systems.
One regulated journey, end to end
A single inbox carries each customer from the first click-to-WhatsApp ad through guided application, service and renewal to fraud protection, so nothing slips between teams, tools or regulators, and every message reflects your systems of record.
Catch the lead, then guide the application in chat.
Answer instantly, 24/7, without exposing data.
Renew, cross-sell, and protect the customer.
Use chat for permitted enquiries and non-sensitive application updates. Collect identity and financial documents, contracts and signatures through approved secure systems. Confirm channel eligibility and the necessary integrations before rollout.
Provide permitted service updates and links through your configured workflow. Keep sensitive account actions and payments in approved secure systems. Use an appropriate alternative channel for activities restricted by platform rules.
Where the approved systems and channel support the use case, send appropriate authentication or service alerts. Keep account details, verification and protective actions in authorised secure systems, with a clear staffed escalation route.
Where it starts
Paid, social and your own site all become a 1:1 thread with the right desk, tagged with where it came from, so nothing arrives anonymous.
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More use cases
Drawn from how banks, insurers and wealth platforms run messaging today, each use case rides the same consent ledger, masking and audit trail your compliance team has already reviewed.
Chinese New Year and Mid-Autumn sticker packs, coupons and quizzes that trade a moment of delight for a consented contact, building a broadcast-ready prospect base your acquisition team owns.
Seconds after the inquiry, a short flow captures amount, income band and product interest, then routes to the right relationship manager with full context instead of a bare phone number.
Measure outcomes against your own baseline.
Use chat for permitted enquiries and non-sensitive application updates. Collect identity and financial documents, contracts and signatures through approved secure systems. Confirm channel eligibility and the necessary integrations before rollout.
Infobip reports: 39%of banks already run onboarding journeys on WhatsApp (banking-industry research) Infobip · CX Maturity Banking 2025
Date pickers and quick replies to book, remind and reschedule advisor sessions, reminders keep the calendar full and the no-show column empty.
Infobip reports: 42%of banks run appointment booking in chat: the most-adopted banking use case on the channel (banking-industry research) Infobip · CX Maturity Banking 2025
Where the approved systems and channel support the use case, send appropriate authentication or service alerts. Keep account details, verification and protective actions in authorised secure systems, with a clear staffed escalation route.
Infobip reports: 39%of banks send card-transaction notifications in chat (banking-industry research) Infobip · CX Maturity Banking 2025
Provide permitted service updates and links through your configured workflow. Keep sensitive account actions and payments in approved secure systems. Use an appropriate alternative channel for activities restricted by platform rules.
Infobip reports: 40%of banks offer profile updates on the channel (banking-industry research) Infobip · CX Maturity Banking 2025
Ground draft replies in approved product information. Authorised staff remain responsible for credit, regulated advice, claims, complaints and hardship requests. Test responses and escalation paths before deployment.
One-time passcodes and fraud alerts go out on WhatsApp for customers who use it and SMS for those who don't, both channels run from the same inbox, so the time-critical message reaches every segment of your book.
First notice of loss with photo and video evidence uploaded in-thread, auto-triaged by claim type, then status updates through to settlement: the claim that used to take three phone calls.
Market updates, product notes and portfolio alerts from one verified sender, segmented by holdings and consent: the channel clients actually read, on the number they already trust.
A one-tap satisfaction pulse after every service touch, feeding QA dashboards and coaching: you hear about the bad experience before the regulator or the review site does.
Mukuru: 80%CSAT on the WhatsApp service channel (published sector case) Infobip · Mukuru
Benchmarks shown are third-party industry research or published sector case results, not imBee measurements.
Governed AI
Ground draft replies in approved product information. Authorised staff remain responsible for credit, regulated advice, claims, complaints and hardship requests. Test responses and escalation paths before deployment.
It's the difference between an AI you'd let near a regulator and one you wouldn't, and the way you reach the mainland-linked customer on WeChat with the language and the audit trail every other platform forgets.
How it fits together
Nothing is bolted on afterwards: the conversation, the AI, the automation and the audit trail are one system, wired to the tools your teams already run on.
The platform
A complete, enterprise-grade toolkit, built so FSI teams can move fast without ever putting compliance at risk.
WhatsApp, WeChat, Instagram, Facebook, LINE, SMS and webchat in one inbox, every conversation and customer history in a single place, with routing, assignment and full account context.
Segmented renewal, cross-sell, rate-change and EMI-reminder broadcasts from a verified sender, with consent ledger, audit trail and one-tap opt-out.
Ground draft replies in approved product information. Authorised staff remain responsible for credit, regulated advice, claims, complaints and hardship requests. Test responses and escalation paths before deployment.
Visual workflows plus 300+ integrations including CRM (Salesforce, HubSpot) and, where applicable, core-banking, policy-admin and loan-origination systems.
Use chat for permitted enquiries and non-sensitive application updates. Collect identity and financial documents, contracts and signatures through approved secure systems. Confirm channel eligibility and the necessary integrations before rollout.
Review the certification scope and the proposed data flow. Configure access, masking, audit and retention controls for your deployment, and verify encryption separately. Keep restricted identity and financial information in approved secure systems.
Swipe the screen to see the rest.
Review the certification scope and the proposed data flow. Configure access, masking, audit and retention controls for your deployment, and verify encryption separately. Keep restricted identity and financial information in approved secure systems.
The full toolkit
Available on the imBee platform today. Plan availability is confirmed during scoping.
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Before and after
The same four moments, run the way they run now and the way they run once every desk shares one governed inbox.