Eradicating Top Logistics Challenges

Managing complex systems, low customer satisfaction and creating scalability are some of the key logistics issues. We understand the complexity of consolidating customer enquiries into an exclusive location and the dire need for a logistical customer services tool, which is why the imBee platform is here to offer their expertise.

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imBee can help logistics industry manage complex systems, low customer satisfaction and creating scalability are some of the key logistics issues.

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What the Logistics Industry can Expect from imBee

A Unified Operation
Tie in agents to better communicate amongst themselves and clients.
Real-Time Package Delivery Status 
Logistics specialists will keep you informed on your package’s live location.
Build Customer Satisfaction 
Accumulating customer loyalty solely relies on how much the enterprise is acquainted with their customer’s behaviors and preferences.
The Utmost Security
Eliminate all concerns regarding data privacy, potential data breaches and compliance issues. 
Resolve Communication Issues 
Use the platform to easily communicate with customers to resolve clearance or customs issues between merchants and branches in different countries.
Easy Document Authentication 
Streamline a traditionally inconvenient process. Document identification is simplified with OCR integration and agents can process all necessary documents as efficiently and effectively as possible.
imBee can help logistic companies tie in customers' inquiries with varies internal departments to help boost efficiency.
imBee can protect sensitive data from unauthorized viewers.
How We Do It

ISO 27001 Certification

imBee’s robust platform is ISO 27001 certified and is accompanied by regularly scheduled security assessments and penetration tests to ensure sensitive information is kept confidential.

Chat Bots & Quick Reply 

Customer enquiries regarding their packages will be met with an automatic chat bot that sends a quick reply with the location and status of the parcel. 

A Seamless CRM Integration 

Integrate a two-way CRM sync up with Hubspot, Salesforce or Google via Zapier to store customer information and preferences. 

One Team Inbox 

All conversations maintain the principle of ‘Many-to-One’, where multiple agents can converse with one customer to provide comprehensive support with zero delayed response times.

WhatsApp Business API 

The application program interface allows businesses to receive and answer unlimited WhatsApp messages seamlessly.

Live Chat SDK from the App

The Live Chat SDK offers all-encompassing in-app support by helping your customers receive real-time chats and messages for the most updated delivery locations or ETAs.

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