Your customers message on WhatsApp, WeChat, Instagram and more. imBee unifies them in one inbox with AI Agents that follow your guidelines, so no conversation, and no revenue, slips away.
One platform that handles every channel your APAC customers use — with the AI, security and integrations your team actually needs.
Most platforms claim "omnichannel" but only handle 1–3 channels well. We handle WhatsApp, WeChat, Instagram, Messenger, SMS, voice and more — in one shared inbox.
imBee AI is enterprise AI, not a generic chatbot. It drafts responses grounded in your policies, product catalogue and customer history — with audit trails.
ISO 27001 certified. Review the exact integrations, access controls and record-keeping requirements for your setup.
Everything your CX, sales and marketing teams need to handle conversations at scale — without stitching three vendors together.
Every WhatsApp, WeChat, Instagram, Messenger, SMS and voice conversation lands in the same shared inbox — with routing, assignment and full customer context on the right. No more tab-switching, no dropped threads.
Explore inboxDrafts responses grounded in your guidelines, suggests personalised upsells, escalates ambiguous cases to the right agent. Audit trails on every reply. Not a generic chatbot — it learns your policies and product catalogue.
Explore imBee AI
Bespoke bulk-message segments via WhatsApp, WeChat and Instagram. Real-time analytics on open, reply and conversion — with the rigour your email team expects. A/B test message variants before full broadcast.
Explore campaigns
Connect compatible systems. Automate conversation assignment and routing. Use AI for routine questions and give your team the context to handle complex cases.
Explore automationSensitive data masked at the message level. Audit logs covering every agent action. Granular role-based access — so your compliance team doesn't need a separate tool. ISO 27001 from day one, not as an add-on.
Explore governanceimBee shows up differently for the people who use it every day — and connects them with the same shared context.
Surface stalled deals, draft personalised follow-ups and recover abandoned carts — on WhatsApp where customers already are.
Bulk-message segments via WhatsApp and WeChat with the rigour your email team expects — open, click and conversion attribution.
Use AI for routine questions and give your team the context to handle complex cases.
From bank branches to retail flagships, imBee handles the conversations your team doesn't have time for — without dropping the ones that matter.
Messaging records, access controls and customer follow-up on WhatsApp. Used by Prudential, Ping An, UA Finance, BCT.
Appointment booking, triage routing, PDPO-aware messaging. Sensitive data masked at the message level.
Multi-language booking, concierge handoff, after-stay engagement. 24/7 across Cantonese, Mandarin, English, Japanese.
Order tracking, delivery confirmations and exception routing. Review the exact connection to your transport management system.
Tenant inquiries, maintenance requests, lease renewals — all triaged. Used across malls and managed estates.
Recover abandoned carts, drive upsells, handle returns. Used by Lane Crawford, Elements, Hysan.
"We've seen a 22% increase in donations, a 3x conversion rate, and 5 hours saved per staff member every week. imBee's donation journey is just incredible."
From single-team pilots to enterprise rollouts across regions. Transparent monthly pricing, volume discounts, no per-conversation surprises.
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The 9 WhatsApp Business features Hong Kong and APAC enterprises actually use in 2026 — verified profile, templates, broadcast, AI replies, omnichannel inbox.
How Hong Kong and APAC businesses log into WeChat on the web in 2026 — QR sign-in, account types, security trade-offs, and the unified-inbox alternative.
How The Coffee Academics connected WhatsApp enquiries, a shared inbox and Shopify to support retail orders.
See how imBee can help your team manage customer conversations in one shared inbox. Book a demo to review your workflow.