Everything you need to know about the product and billing.
How can I get started with my WhatsApp Business API account?
You need a Meta business portfolio, a business phone number and a display name that meets Meta's guidelines, and our onboarding team guides you through connecting them to imBee. Business verification is not required to start, but it is one way to raise your messaging limit. The blue verified badge is optional. Visit Meta Business Help Center for more details.
Will WhatsApp Business API charge fees?
Yes. imBee plan fees and WhatsApp messaging fees are separate. Meta uses per-delivered-message pricing based on message category and the recipient's market, with applicable exceptions. Contact our team to confirm the charges that apply to your imBee account. For current Meta rules, see Meta's WhatsApp pricing guidance.
Does imBee offer onboarding training and setup instructions for our teams?
Absolutely. Our team of expert consultants will guide your team throughout the onboarding process. Feel free to contact us for any inquiries.
Can I change the number of staff logins?
Yes, you can change the number of staff logins at any time during your subscription. You will be charged a prorated fee for adding new users on your next payment.
What are the available methods of payment?
We accept all major credit cards through Chargebee. We also provide alternative payment methods for various selected plans. Contact our sales team for more details.
Can I use group chats or make group calls on WhatsApp?
Our platform does not support group calls on both WhatsApp nor WhatsApp Business API.
How many WhatsApp numbers can be activated in an account?
You can activate up to 25 WhatsApp Business API accounts. Our flexible pricing plans can be upgraded to accommodate a large number of users at the same time. For more details, visit this page.
Can I cancel my plan anytime?
Your plans with imBee can be cancelled at any time, however all paid fees are non-refundable. Please schedule a meeting with our Customer Service team to arrange for the cancellation process.
