Everything you need to know about the product and billing.
Does imBee support WhatsApp Business? What’s the difference between WhatsApp Business and WhatsApp Business API?
We support WhatsApp Business amongst other widely used instant messaging channels. For more information, please visit our blog .
How can I get started with my WhatsApp Business API account?
First obtain a Facebook Business Verification and allow WhatsApp to validate your WhatsApp Business API account with a Green Tick Badge. Visit Meta Business Help Center for more details.
Does imBee offer onboarding training and setup instructions for our teams?
Absolutely. Our team of expert consultants will guide your team throughout the onboarding process. Feel free to contact us for any inquiries.
Can I change the number of staff logins?
Yes, you can change the number of staff logins at any time during your subscription. You will be charged a prorated fee for adding new users on your next payment.
What are the available methods of payment?
We accept all major credit cards through Chargebee. We also provide alternative payment methods for various selected plans. Contact our sales team for more details.
Is imBee an official WhatsApp partner?
imBee works with 360dialog, an official WhatsApp Business API partner. All customers must apply a WhatsApp number through 360dialog in order to connect their number to the imBee system.
Can I use group chats or make group calls on WhatsApp?
Our platform does not support group calls on both WhatsApp nor WhatsApp Business API.
How many WhatsApp numbers can be activated in an account?
You can activate up to 25 WhatsApp Business API accounts. Our flexible pricing plans can be upgraded to accommodate a large number of users at the same time. For more details, visit this page.
Can I cancel my plan anytime?
Your plans with imBee can be cancelled at any time, however all paid fees are non-refundable. Please schedule a meeting with our Customer Service team to arrange for the cancellation process.
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