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High-value retail is won in conversations, not carts. imBee puts every store, advisor and channel in one governed inbox: WhatsApp, WeChat, Instagram and your own site. Clients book appointments, advisors clientele with full history, and the book stays with your business when people move on.
Trusted by 10,000+ enterprises across 60+ industries. ISO/IEC 27001 certified. Official Meta Technology Partner.
Cited industry benchmarks (Meta + Kantar research, Lead Response Management, WhatsApp benchmark data). Not imBee client results.
Trusted by 10,000+ enterprises across 60+ industries
The high-value retail reality
In consultative retail the relationship sits between one client and one advisor, and today it usually sits on that advisor's personal phone. Nothing is attributed, nothing is governed, and nothing survives a resignation.
Your top sellers keep their clients in a personal chat app. When they leave for a competitor, the conversation history, the preferences and often the client go with them. There is no export, no handover, no audit trail.
A high-intent question about stock, a size or a test drive arrives after hours or on a channel nobody watches. A five-minute reply converts at multiples of an hour-later reply (Lead Response Management research), and in luxury the second-best answer loses the sale.
Twenty branches, forty advisors, no shared view. Pricing, availability and service commitments vary by whoever is typing, and marketing cannot attribute a single conversation to a store, a campaign or a person.
Private viewings, test drives, showroom consultations and home previews are booked by phone and tracked in a file. No reminders, no reschedule path, no record of what was shown to whom.
Mandarin, Cantonese and English clients, plus mainland shoppers who live on WeChat, are served by whichever advisor happens to speak the language, on whatever channel they reach for.
Names, purchase history, spending patterns and contact details typed into personal apps with no masking, no role-based access and no audit trail. A privacy exposure for any group holding a client book of this value.
One client journey, end to end
A single inbox carries each client from the first enquiry to the next purchase: acquisition, appointment, clienteling and after-sales in one governed thread, attributed to the right store and advisor.
Three front doors, one inbox, one appointment.
Give every client their own advisor, and keep the book.
After the sale is where loyalty is won.
Your three highest-intent moments all become conversations in the same inbox. Click-to-WhatsApp Ads arrive carrying the campaign, ad set and ad that paid for them. Social Post Campaigns answer every comment on a launch post or reel twice, publicly and by private DM. Live Chat Campaigns greet high-intent visitors on your pricing or product pages, but only when an advisor is actually free to answer. From there imBee AI answers stock, size and availability questions from your own data, and books the private viewing, test drive or consultation from live calendars, with tiered reminders and one-tap reschedule.
Each client is routed automatically to their own advisor, with purchase history, preferences and past conversations attached. Advisors send new-arrival alerts matched to the client’s book, reserve pieces for 48 hours, arrange home previews and answer in the client’s language, while imBee AI drafts replies grounded in live stock and your brand tone guide. Supervisors see every thread, and when an advisor leaves, the conversations and the clients reassign to your business in minutes.
Delivery windows chosen in chat, assembly and installation confirmed, care guides and warranty registration delivered to the same thread. Service and repair bookings, trade-in and upgrade offers, membership renewals with a secure payment link, and opt-in invitations to private events and new collections. Post-purchase feedback comes back in the channel the client already uses, so a problem is caught while it is still fixable.
Where it starts
Paid, social and your own site all become a 1:1 thread with the right store, tagged with where it came from, so nothing arrives anonymous.
More use cases
Distilled from how jewellery, watch, auto, showroom and department groups run advisory selling in chat, with the client book owned by the business rather than the advisor.
The campaign lands in a 1:1 conversation with the nearest store instead of a form, with the ad, product and branch carried into the thread so marketing can attribute the appointment that follows.
−24%cost per lead on click-to-WhatsApp lead campaigns (Meta published results)
A code on the window, the display case or the price card opens a chat with that store, so a browser who leaves without buying is still a named conversation your advisor can follow up.
Clients join a waitlist in chat for an allocated watch, a limited release or a size that is out of stock, and get a one-tap reservation the moment it lands, in order.
Appointments booked from live advisor calendars with the client’s preferences attached, confirmation and preparation notes in the thread, and tiered reminders that cut empty slots.
The showroom offers live slots, collects photos of the current vehicle in chat for an indicative trade-in figure, and confirms the appointment with location and documents to bring.
The advisor sends the piece that suits this specific client, not a mass blast: matched to their size, collection, past purchases and stated wishes, with a 48-hour reservation one tap away.
High-value clients ask for a selection to be brought to them; the request, the pieces shown and the outcome are all recorded against the client profile rather than in an advisor’s notebook.
Cantonese, Mandarin and English handled natively in the same thread, with WeChat covered for mainland clients, so a travelling client keeps the same advisor and history.
imBee AI proposes the reply from live stock and your tone guide, the advisor approves or edits, and nothing about price, availability or delivery is ever invented.
Large items are scheduled in chat, the crew confirms 30 minutes ahead, and the care guide plus warranty registration land in the same thread rather than a paper envelope.
Servicing, resizing, repairs and warranty claims booked and tracked in the conversation, with status updates as the job moves, so nobody phones the store to chase.
Renewal notices with the year’s benefits summarised and a secure payment link, so a lapsing member renews in one tap instead of ignoring an email.
Opt-in invitations segmented by tier and purchase history, from a verified sender, with RSVP captured in chat and attendance recorded against the client profile.
~68%read rate on opt-in WhatsApp (messaging-platform benchmark data)
Clients who have not purchased in a defined window get a personal message from their own advisor, timed to an anniversary, a birthday or a relevant arrival, never a generic blast.
Meta ads that open a chat instead of a landing page, with the campaign, ad set and ad shown on the conversation. Conversion events go back to Meta through the Conversions API so delivery optimises toward buyers, and reporting shows a reconciled ROAS beside Meta’s 7-day figure.
−24%cost per lead on click-to-WhatsApp lead campaigns (Meta published results)
A launch reel draws hundreds of comments; a Social Post Campaign answers each one publicly and sends the private DM with the price, the link or the invitation. Instagram’s one-DM and 7-day rules are enforced automatically, and every responder becomes a contact.
A Live Chat Campaign greets the visitor who keeps returning to a collection or price page, but only when an advisor is free to answer. Offline, it offers Continue on WhatsApp, so the browser becomes a reachable contact instead of a bounce.
The advisor’s own QR code, on a card or the display case, opens a chat routed straight back to them, so the client who browsed today has a named person tomorrow instead of a general enquiry line.
A comment on a launch post or a story mention becomes a private conversation in the same inbox, answered by the right store, instead of a notification nobody owns.
A single business number routes to the correct branch by language, location or brand, so a group with twenty doors does not publish twenty numbers or lose an enquiry to the wrong store.
Advisors share product picks from the catalogue and answer stock, size and lead-time questions instantly from your own data, so the client decides in the conversation instead of driving to a store to find out.
A deposit, a special order or a full payment is taken through a secure link to your certified gateway, with the receipt landing back in the same thread and card data never touching the message body.
The client who asked about a sold-out size or a waitlisted piece is told the moment it lands, by their own advisor, with a reservation one tap away.
Order confirmed, ready for collection, dispatched and delivered updates fire automatically from your systems into the conversation, so the store stops fielding status calls.
A return, exchange, resize or repair request is raised in chat with photos attached, tracked as it moves, and closed out in the same thread the client already uses.
Members enrol in chat, check their tier and points, and receive coupons or vouchers with a scannable code that works at the till, without another app to download.
A one-tap rating after a purchase or a service visit, with a poor score escalating to the store manager while the client is still reachable, and the result recorded against the client profile.
Sizing, personalisation, delivery access notes and event RSVPs collected as a structured form inside the chat, built on Meta’s WhatsApp Flows, with no browser redirect and no re-keying.
Shopify, WooCommerce, Magento, Salesforce and HubSpot connected, so order status, membership tier and purchase history reach the advisor in the thread and outcomes flow back to the systems of record.
When an advisor is away or leaves, their book reassigns with full history in minutes, so the client never repeats themselves and the relationship stays with the business.
Every conversation carries its campaign, store and advisor, turning messaging from an unmeasured cost into a channel you can report on per branch, with order-level revenue closed out in your own CRM or POS.
Benchmarks shown are third-party industry research or published sector case results, not imBee measurements.
imBee AI, governed intelligence
Route enquiries to imBee AI, grounded in YOUR live inventory, price list, service policies and brand tone guide. It answers availability, size, lead-time and store-hours questions in Cantonese, Mandarin and English, drafts a reply in your house voice, and hands the thread to the client’s advisor the moment the conversation turns to a real purchase decision.
It never invents stock, prices or delivery dates, and the advisor reviews before anything goes to a client. That is the only kind of AI a luxury or high-value brand can safely put in front of its clients.
