New, imBee AI

Ask your customer conversations anything.

Your customers already tell you what they need, every day. imBee AI Conversational Analytics turns those conversations into clear, evidence-backed answers, plus a report you can share, without exports, pivot tables or a data team.

Ask in plain languageEvery number cites its chatReport in one click

Book a 20-minute demo See what teams ask

Available on AI Prime and AI Enterprise. Nothing to set up on your side.

imBee AI answering a question inside the analytics app, with a chart, cited chats and one-click export

The payoff

What putting your conversations to work is worth

100%

of your conversations analysed

Not just the handful a team can read by hand.

Minutes

to an evidence-backed answer

No export, no pivot table, no analyst in the loop.

languages, including Cantonese

English, Cantonese, Traditional and Simplified Chinese.

Use cases

The questions teams ask on day one

Real questions, real answers, each one drawn from your own conversations and linked back to the chats behind it.

Customer Success

Spot the issues before they spread

Ask for this month's top complaints and read the exact chats behind each one, so fixes start from evidence instead of anecdotes.

imBee AI listing the top five billing issues this month with counts and cited chats

Sales and Revenue

See which products customers actually ask for

Rank what comes up most in sales conversations, then take the demand signal to your merchandising or product team.

imBee AI ranking which products came up most often in sales conversations

Retention

Catch cancellation signals early

Pull every conversation where someone mentioned leaving, each one linked, so outreach happens while it still matters.

imBee AI listing every conversation where a customer mentioned cancelling, each linking to the source chat

Marketing and Strategy

Know who your customers compare you to

Count competitor mentions and see who gets named, straight from the words customers used.

imBee AI answering which competitors customers mentioned this week, with cited chats

How it works

From a question to an answer you can defend

Ask in plain language

Type your question the way you would ask a colleague, in English, Cantonese, Traditional or Simplified Chinese.

imBee AI reads your conversations

It queries your workspace data and samples the real transcripts behind the numbers.

Check it, then share it

Every figure links to its source chat. Export a branded report in one click.

imBee AI generating a branded report from a plain-language request, with every figure cited

Built to be trusted

Answers your compliance team can live with

Workspace-scoped

Answers respect your existing permissions. imBee AI cannot read what you cannot.

Cited, not guessed

Every number links to the conversations behind it, and if the data cannot answer, it says so.

ISO/IEC 27001-certified

Built for teams with obligations under the PDPO and similar regimes.

Every action logged

Consent-gated changes with a full audit trail your admins can review.

Questions we get asked

Do I need a data team?

No. If you can describe what you want to know, you can use it. There are no dashboards to build and no queries to write.

Which languages does it support?

English, Cantonese, Traditional Chinese and Simplified Chinese. Transcript evidence is always quoted in the language the customer used.

Which channels does it cover?

Every channel in your imBee inbox: WhatsApp, Instagram, Facebook Messenger, WeChat, LINE, SMS and live chat.

How do I know the answers are right?

Every quantitative answer comes from a live query on your own workspace data, and pattern answers quote the chats they came from. If the data cannot answer, imBee AI tells you instead of guessing.

Let us put your conversations to work.

Book a friendly 20-minute demo and we will run a few of your own questions live, with nothing to prepare on your side.

Book a demo

Official Meta Technology Partner · ISO/IEC 27001-certified · 10,000+ enterprises across 60+ industries