Built for the messy, non-linear conversations that drive revenue — from lead qualification to booking to follow-up. imBee AI Agent works across WhatsApp, WeChat, Instagram, voice calls and every channel your customers use.
✓ ISO 27001 certified • ✓ 30+ languages incl. Cantonese • ✓ Chat & voice, one agent • ✓ 300+ integrations
WhatsApp · Premium customer
Hi, do you still have travel insurance that covers medical in Japan? My family is flying next week.
Yes — our Premier Travel plan covers medical in Japan up to HK$2M. I can quote a 10-day plan for your family now. How many travellers in total?
Two adults, two kids (8 and 11).
imBee AI Agent is drafting a quote…
−72%
first response time
24/7
multilingual coverage
Use a chatbot for simple, linear flows. Use imBee AI Agent when conversations are messy, contextual and tied to revenue.
Connect product catalogues, FAQs, policies and internal docs. The agent only answers from approved sources — with guardrails that prevent off-topic or unsafe responses.
Qualifies leads, books appointments, looks up order status, updates the CRM, triggers workflows in 300+ tools — then hands off to a human with full context.
Native Cantonese, Traditional and Simplified Chinese, plus 30+ other languages. WhatsApp-first, WeChat-ready, with regional data handling and ISO 27001 certification built in.
01
Upload PDFs, sync your help centre, point at your product catalogue. The agent reads, indexes and stays in sync — no prompt engineering required.
02
Pick a role (Receptionist, Sales, Support), set the topics the AI can and can't discuss, and choose when to hand off to a human.
03
Turn it on for WhatsApp, Instagram, Messenger, WeChat, SMS or web chat — all from one inbox, all using the same agent.
04
Review transcripts, flag bad answers, add new knowledge. The agent gets sharper every week, and you keep full audit trails for compliance.
Customers send product photos, payment screenshots, ID copies and voice notes. The agent processes them natively and responds in context.
Define exactly what the AI can say, which actions it can take, and when it must escalate. Low-confidence replies and sensitive topics route to a human automatically.
Replies in the language your customer wrote in, matching local tone and formatting conventions.
Books appointments, looks up order status, updates CRM records, triggers workflows in 300+ connected tools. Every action logged and auditable.
When a human takes over, they get a summary, sentiment read and the full transcript — zero re-asking the customer.
Answers inbound WhatsApp Business Calls and VoIP in natural dialogue — logging every call alongside chat in one unified thread.
From bank branches to retail flagships, imBee AI Agent handles the conversations your team doesn't have time for — without dropping the ones that matter.
FINANCIAL SERVICES
Answer policy questions from approved documents, qualify wealth-management leads, and route complex cases to licensed advisors — with full audit trails for compliance.
Up to 65% inquiries resolved without agent involvement [PLACEHOLDER]
RETAIL & E-COMMERCE
Recommend products based on what the customer is asking about, answer shipping and return questions instantly, and nudge abandoned carts — all on WhatsApp.
2–4x uplift in chat-attributed revenue [PLACEHOLDER]
HOSPITALITY
Check availability, answer amenity questions, manage modifications and cancellations — and hand off to concierge for anything high-touch.
24/7 first-response coverage across languages [PLACEHOLDER]
HEALTHCARE
Answer clinic information, schedule appointments, and escalate clinical questions to staff. ISO 27001 and strict guardrails keep sensitive data protected.
−50% appointment no-shows via confirmation flows [PLACEHOLDER]
LOGISTICS
Real-time order lookups, ETA updates and shipping exceptions handled automatically across WhatsApp and SMS — freeing your team for actual exceptions.
−72% status-inquiry volume on human agents [PLACEHOLDER]
PROPERTY MANAGEMENT
Qualify prospects, schedule viewings, and answer tenancy questions with full context. Hand off to leasing agents for negotiation.
3x more qualified viewings per leasing agent [PLACEHOLDER]
Greets every inbound, answers general inquiries and routes to the right team or channel.
Qualifies leads, answers product questions, books calls and hands off to sales with full context.
Resolves FAQs, troubleshoots known issues and escalates to Tier 2 when confidence is low.
Most platforms handle one or two channels well. imBee AI Agent works the same across every channel — with 300+ integrations into your existing stack.
Messenger
LINE
Telegram
Viber
TikTok
SMS
Web chat
Voice calls
imBee has been ISO 27001 certified from day one. Data residency, role-based access, audit logs and encryption are built in — not a paid add-on.
ISO/IEC 27001
GDPR-aligned
SSO & RBAC
Audit trails
Data residency
enterprises trust imBee with their customer conversations
industries served, with deep expertise in regulated sectors
integrations into CRMs, helpdesks and business tools
headquartered in Hong Kong, with regional data handling
[PLACEHOLDER — REPLACE WITH REAL CLIENT QUOTE]
[Client Name] — Director of Customer Experience, [Company]
Chatbots follow scripted decision trees and break when customers go off-script. imBee AI Agent reasons over approved knowledge sources, takes actions (look up an order, book a call), and escalates to a human when needed — all within your guardrails.
Most customers go live in under a week using a pre-built template. Enterprise rollouts with deep integrations typically take 2–4 weeks, depending on knowledge sources and approval workflows.
Yes. imBee AI Agent natively understands and replies in Cantonese, Traditional Chinese, Simplified Chinese, plus 30+ other languages — matching local tone and formatting conventions.
imBee is ISO 27001 certified. We offer role-based access control, single sign-on, full audit trails, encryption at rest and in transit, and data residency options for regulated industries.
WhatsApp (including WhatsApp Business Calls), WeChat, Instagram, Facebook Messenger, LINE, Telegram, Viber, TikTok, SMS, email, voice/VoIP and web chat — one agent, deployed across every channel your customers use.
30-minute demo. Tailored to your industry. No prep required — bring your hardest use case and we'll show you how the agent would handle it.