Built for the messy, non-linear conversations that drive revenue — from lead qualification to booking to follow-up. imBee AI Agent works across WhatsApp, WeChat, Instagram, voice calls and every channel your customers use.
Use a chatbot for simple, linear flows. Use imBee AI Agent when conversations are messy, contextual and tied to revenue — qualifying leads, recovering abandoned carts, handling support that actually needs thought.
Connect your product catalogues, FAQs, policies and internal docs. The AI Agent only answers from approved sources — with guardrails that stop it going off-script.
Qualifies leads, books appointments, looks up order status, routes to the right team — then hands off to a human agent with full context when the conversation needs one.
Native Cantonese, Traditional and Simplified Chinese, plus 30+ other languages. WhatsApp-first, WeChat-ready, and tuned for how customers actually message in the region.
Upload PDFs, sync your help centre, point at your product catalogue. The AI reads, indexes, and stays in sync — no prompt engineering required.
Pick a role (Receptionist, Sales, Support), set the topics the AI can and can't discuss, and choose when to hand off to a human.
Turn it on for WhatsApp, Instagram, Messenger, WeChat, SMS, or your website chat — all from one inbox, all using the same agent.
Review transcripts, flag bad answers, add new knowledge. The agent gets sharper every week, and you keep full audit trails.
Customers send product photos, payment screenshots, ID copies and voice notes. imBee AI Agent processes them natively and responds in context.
Define exactly what the AI can say, which actions it can take, and when it must escalate. Low-confidence replies and sensitive topics route to a human automatically.
Replies in the language your customer wrote in, matching local tone and formatting conventions.
Books appointments, looks up order status, updates CRM records, triggers workflows in 300+ connected tools.
When a human takes over, they get a summary, sentiment read, and the full transcript — zero re-asking the customer.
Answers inbound WhatsApp Business Calls and VoIP in natural dialogue — qualifying, confirming, and logging every call alongside chat in one unified thread.
From bank branches to retail flagships, imBee AI Agent handles the conversations your team doesn't have time for — without dropping the ones that matter.
Answer policy questions from your approved documents, qualify wealth-management leads, and route complex cases to licensed advisors — with full audit trails for compliance.
Recommend products based on what the customer is asking about, answer shipping and return questions instantly, and nudge abandoned carts — all on WhatsApp.
Check availability, answer amenity questions, manage modifications and cancellations — and hand off to concierge for anything high-touch.
Answer clinic information, schedule appointments, and escalate clinical questions to staff. ISO 27001 and strict guardrails keep sensitive data protected.
Real-time order lookups, ETA updates, and shipping exceptions handled automatically across WhatsApp and SMS — freeing your team for actual exceptions.
Qualify prospects, schedule viewings, and answer tenancy questions with full context. Hand off to leasing agents for negotiation.
Greets every inbound, answers general inquiries, and routes to the right team or channel.
Qualifies leads, answers product questions, books calls and hands off to sales with full context.
Resolves FAQs, troubleshoots known issues, and escalates to Tier 2 when confidence is low.
Unlike tools that handle one or two channels well, imBee AI Agent works the same across all of them — with 300+ integrations into your existing stack.
imBee has been ISO 27001 certified from day one. Data residency, role-based access, audit logs and encryption are built in — not a paid add-on.
"imBee AI Agent now handles roughly 78% of our inbound inquiries end-to-end. Our service team moved from reactive to proactive in under a quarter."
30-minute demo. Tailored to your industry. No prep required — bring your hardest use case and we'll show you how the agent would handle it.