When it comes to revenue operations (RevOps), we’re not just talking about generating more sales, it’s also about facilitating sales automation and building a useful customer database. We all experienced the temptation from an abandoned cart either via an email or a remarketing display banner when we shop online. But do you know the benefits from an enterprise’s angle to have all this information stored back in the CRM and make sensible touches with their customers with their preferred way of communication, IMs?
In the past 2 decades, the importance of building CRMs has proven its value to enterprises. However, inputting data back to the CRM has since been another productivity headache for the workforce. For example, sales, marketing and CS teams have to input all communication records with customers to the CRM, and check those CRM records before they reach out to customers.
imBee knows what enterprises need and want because imBee has experienced it first hand. A seamless 2-way integration between our chat management platform to your CRM enables you to optimize the productivity of your team. With the CRM intelligence established onto our platform, it allows you to automate and make sensible touches with customers using their most favorite means of communication. imBee’s platform is ready to integrate with most of the CRMs including Hubspot, Salesforce, etc. via Zapier to improve customer relationships.
Customers can now enjoy data-driven decisions made by high-performing marketing and customer service teams. With the incredible improvements in the customer service department, enterprises can form deeper customer relationships, retain new customers and bring more sales and marketing initiatives to success.
Discuss your channels, team and conversation handover needs in a product demo.
