WhatsApp Business Features
t’s free to use the WhatsApp Business app. Just download the WhatsApp Business app from the App Store, you can then convert your WhatsApp account to a WhatsApp Business account.
One of the key WhatsApp Business features is that you can display business information, such as your business address, opening hours, website, and product catalog in the app.
However, WhatsApp Business can only be logged in on one mobile phone and one computer simultaneously, which might not be enough for businesses to handle the influx of customer inquiries and communications.
imBee enables businesses to multi login to the same WhatsApp Business account with our powerful all-in-one inbox. Our clients are able to have 100+ of their customer success team and sales team members access the same WhatsApp Business account to provide better customer service.
In addition, WhatsApp Business has a catalog function but is only available on mobile devices.
The catalog is to display all the goods and services of the company so that customers can easily browse the products they would like to buy. This helps reduce the workload of sending product photos and information again and again.
The Catalog function of WhatsApp Business is now available on Android and iPhone in the US, the UK, Brazil, Germany, India, Indonesia, and Mexico.
Companies and merchants can display company information to customers on WhatsApp Business, such as store address, business hours, introduction, and other brand information.
You can also set business hours to let customers know when they can expect a reply.