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A collaborative One Team Inbox that consolidates a vast majority of your Instant Messaging channels with tools that optimize communication efficiency and improve customer relationships through effective conversational engagement.
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Facebook Messenger, Instagram Direct, Line Business, WeChat Official, SMS, Live Chat, WhatsApp (Personal), WhatsApp Business, WhatsApp Business API, VoIP, and Video Meeting is supported by the imBee platform.
The collaborative inbox consolidates all IM messages into one single inbox and features an Internal Team Chat which can tie in several backend teams to keep them updated on internal departments’ or external customer affairs. No more back-and-forth conversations, delays or miscommunication between customers and internal team.
Each inbound customer conversation is assigned to an agent with a specific Ticket Assigning System. Managers can keep track and direct customer traffic with the ticket overview section. If the respective agent is unavailable, a backup user is ready to serve the customer without delay. Agents can also sort incoming messaging by a ‘Waiting Time’ status to ensure no inquiries are left unattended and can be answered as soon as possible.
Set custom criteria in chats for a personalized view of customer profiles to send out scheduled messages that have been tailored towards the customer’s preferences, birthdays or even memberships.
Make use of keyword detectors to search for specific messages within a conversation for better time efficiency, agents can also use chatbots to instantly reply to frequently asked questions. Agents can utilize tags to search and locate specific messages in the chat without wasting time to scroll through entire conversations.
Create a customer journey that saves time for both parties. Chat dialogues are fused with human agents and their chatbot counterparts to reply but also assimilate feedback from external customers and optimize the customer service experience as a whole.
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From a marketer’s perspective, producing personalized campaign content with a clear goal especially on a scheduled basis is one of the biggest challenges they can face. With a myriad of channels to choose from, it’s important to consider which is the best to reach your target prospects and audience. Studies have shown that by choosing to use instant messengers, businesses can boost open rates by 2.3 times and bring up engagement by 25%.
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Let imBee help you revolutionize your business communications with instant messengers.
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