A collaborative One Team Inbox that consolidates a vast majority of your Instant Messaging channels with tools that optimize communication efficiency and improve customer relationships through effective conversational engagement.
Facebook Messenger, Instagram Direct, Line Business, WeChat Official, SMS, Live Chat, WhatsApp (Personal), WhatsApp Business, WhatsApp Business API, VoIP, and Video Meeting is supported by the imBee platform.
The collaborative inbox consolidates all IM messages into one single inbox and features an Internal Team Chat which can tie in several backend teams to keep them updated on internal departments’ or external customer affairs. No more back-and-forth conversations, delays or miscommunication between customers and internal team.
Each inbound customer conversation is assigned to an agent with a specific Ticket Assigning System. Managers can keep track and direct customer traffic with the ticket overview section. If the respective agent is unavailable, a backup user is ready to serve the customer without delay. Agents can also sort incoming messaging by a ‘Waiting Time’ status to ensure no inquiries are left unattended and can be answered as soon as possible.
Set custom criteria in chats for a personalized view of customer profiles to send out scheduled messages that have been tailored towards the customer’s preferences, birthdays or even memberships.
Materiality assessment, stakeholder engagement, industry benchmarks
Confirm Recommended Reporting Framework, customize scope
Request and input ESG data, collect supporting documentation, collaborate & Project Management
Review and approve data, access blockchain audit trail
Design, tailor & customize report, export & share publication
Let imBee help you revolutionize your business communications with instant messengers.