Conversational Engagement
Team Collaboration Inbox
No.1 Customer Chat Management Platform with CRM intelligence. We help you to optimise the communication efficiency between your internal teams and external customers using various team collaboration features, improving productivity and boosting customer engagement.
#1 Customer Chat Management Platform
Why imBee?
Easy to Use
Highly Compatible
Extensive Integrations
Powerful Tools and Features
Multiple IM Channels, One Powerful Inbox.
Easier Customer Message Management.
Provide customer support, sell, and market through WhatsApp, Instagram, Facebook Messenger, WeChat, and more. Manage customer chats from all instant messaging apps in one inbox. More efficient, faster response, better customer experience.
Chatbot & Automation
Automate replies, follow-up messages, and more.
Easily set up your chatbot to answer common queries and set automation rules to route leads and customers. Actively engage with your customers and leads by pre-setting messages to be sent at your scheduled date and time. Never miss a follow-up.
Quick Replies and Shortcut
Store your templated replies and have them at your fingertips.
Save time and standardize answers to frequently asked questions (FAQs) by storing them in your quick replies library. Access them conveniently using your pre-set shortcut keys.
INTERNAL TEAM CHAT
Chat internally and collaborate with your team on customer inquiries.
Mention your teammate to get them notified and chat with customers and leads simultaneously. Reduce back-and-forth communication to address queries lightning-fast.
Data Analytics
One dashboard for all key performance indicators
Monitor real-time data like response time, open tickets, agent activity, and more in one place. Conveniently report and review your team performance.
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