We provide world-class conversational tools that enable multiple departments to collaborate and engage with customers and prospects.
A collaborative One Team Inbox that consolidates all your preferred Instant Messaging channels, such as WhatsApp Business API into one accessible location.
Link internal departments to your external customers with the Internal Team Chat
Optimize the Customer Journey with automation
Systemically track and assign cases with tickets
The comprehensive Dashboard helps evaluate success and track productivity, allowing for more informed decisions when it comes to company resources allocation and much more.
Pinpoint productivity deficits in your operations
Create customized reports according to metrics or agent performances
Cut down on delayed replies with the help of chatbots
Ensured with the highest degree of security and compliance, imBee protects customer data with regular backups and penetration tests.
The imBee platform is secured with ISO 27001
Preserve data with automated backups and customized data retention periods
Mask sensitive data with strict access controls
A multi-channel messaging platform
Designed for conversations between teams and customers alike
No character limit
Uses native workflow engine to automate replies and assign conversations
Advanced analytics for teams to understand customer data and improve customer experience
Limited to one channel
Built for one-to-one communications
SMS texts have character limits per text message
All tasks are completed manually
Minimal to nonexistent level of analytics
Connect with anyone, anywhere as long as there is an available Internet connection
Agents are able to select and filter customers for mass messaging
Allows the sharing of documents and other forms of media
imBee allows for mass broadcasts and campaigns for multiple customers at once
International calls are based on your carrier plan and may incur extra charges
Loss of Customer Data; each phone call represents an individual messaging session that ends after disconnecting the call
Customers are individually called by agents, creating plenty of manual workload
Calls cannot share videos, pictures or documents
Phone calls do not support campaigns or broadcasts and most likely will be treated as spam calls
Crystal Chan, Director of Optical Online HK
Joseph Lau, Director of Cheerful Kids
Let imBee help you revolutionize your business communications with instant messengers.