One Team Inbox
Essential
Prime
Magnificent
Collaborative Inbox
✔️
✔️
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Ticket Assignments by User
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Coupons
✔️
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Quick Replies
✔️
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Scheduled Messaging
✔️
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Advanced User Permissions (Tags & Chats)
✔️
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✔️
Custom Views
✔️
✔️
Routing Setting
✔️
✔️
✔️
Ticket Assignments by Team
✔️
✔️
Backup User
✔️
✔️
Internal Team Chats
✔️
✔️
Light User
Add-on
Add-on
Add-on
Marketing Campaigns
Essential
Prime
Magnificent
Message Broadcasting
✔️
✔️
✔️
Message Broadcasting by Group for campaigns
✔️
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Coupons
Add-on
Add-on
Add-on
VoIP
✔️
Video Meeting
✔️
Integration
Essential
Prime
Magnificent
WhatsApp Business
✔️
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WhatsApp Business API
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Facebook Messenger
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Instagram Direct
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LINE
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WeChat
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SMS
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Open API
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Power PI
Add-on
HubSpot
Add-on
Salesforce
Add-on
Tableau
Add-on
Shopify
Add-on
Workflow Engine
Add-on
Add-on
Private Cloud Integration
Add-on
Add-on
On Premises Integration
Add-on
Add-on
Data Governance & Compliance
Essential
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Sensitive Data Masking
✔️
IP Whitelisting
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Multi-factor Authentication
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Customisable Password Policy
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Productivity Analytics
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Prime
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Dashboard
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Productivity Analytics
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Member List Export
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Individual Chat Export
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All Chat Export
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Chatbot Flow
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Scheduled Backups
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Customisable Data Retention Period
✔️
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WhatsApp Data Consolidation
Add-on
Web & Mobile App
✔️
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