Build the Best Customer Relationship
on WhatsApp Wechat Line FB Messenger
Grow on your CRM. imBee transforms one-off enquiries into consistent sales growth.
Keep your team aligned in one place with Team Inbox.
- Switching between different platforms, sending duplicated responses and overwhelming customers with transfers between contact persons.
- Assign conversations, leave notes and gatekeep staff's response quality behind-the-scene.
Send personalised follow-ups and reminders with Scheduled Message.
- Losing revenue over lost customers or missed appointments.
- Set up follow-ups in advance and back customer engagement decisions on advanced analytics.
Automate replies to repetitive queries from customers.
- Answering to similar questions one by one.
- Automatically send out saved templates based on keywords detected.
Get support from the right members based on skills, team roles and tags.
- Losing customers' interests due to long waiting time and transfers between multiple staff.
- Allocate conversation to employees who are experienced in that specific field or topic. (e.g. technical/ billing questions)
Generate customised invoice and link to payment seamlessly.
- Leaving customers behind without a clear call-to-action.
- In one click, share transaction details and get paid by customers.
Check ticket situation and conduct performance appraisals.
- Operating and making non data-driven decisions.
- Distribute tickets based on KPIs (response, delay & conversion rate)
Happy team, happy customers.
One central platform with best-in-class tools to communicate and increase sales on instant messaging apps.
Trusted and Loved by Industry Professionals
33% faster responses, saved money by reducing hires.
Best customer experience ever using the software.
Consumer Marketing Manager
Carousell
Shortened sales cycle by 25%.
Previously, we have to take care of customers from all different channels, now we only need to monitor one. This is such a powerful workflow!
Senior Marketing Manager
SmarTone
Reduced errors in communication.
We know more about our customers, especially our VIPs. Through better cooperation within our own team and utilisation of tools on imBee, we are much closer to our target audience.
Senior Customer Service Manager
PingAn
