Build the Best Customer Relationship
on WhatsApp Wechat Line FB Messenger
Grow on your CRM. imBee transforms one-off enquiries into consistent sales growth.
Keep your team aligned in one place with Team Inbox.
- Switching between different platforms, sending duplicated responses and overwhelming customers with transfers between contact persons.
- Assign conversations, leave notes and gatekeep staff's response quality behind-the-scene.
Send personalised follow-ups and reminders with Scheduled Message.
- Losing revenue over lost customers or missed appointments.
- Set up follow-ups in advance and back customer engagement decisions on advanced analytics.
Automate replies to repetitive queries from customers.
- Answering to similar questions one by one.
- Automatically send out saved templates based on keywords detected.
Get support from the right members based on skills, team roles and tags.
- Losing customers' interests due to long waiting time and transfers between multiple staff.
- Allocate conversation to employees who are experienced in that specific field or topic. (e.g. technical/ billing questions)
Generate customised invoice and link to payment seamlessly.
- Leaving customers behind without a clear call-to-action.
- In one click, share transaction details and get paid by customers.
Check ticket situation and conduct performance appraisals.
- Operating and making non data-driven decisions.
- Distribute tickets based on KPIs (response, delay & conversion rate)
Happy team, happy customers.
One central platform with best-in-class tools to communicate and increase sales on instant messaging apps.
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Trusted and Loved by Industry Professionals
Effective! We have significantly reduced our response time by more than 20%, and with its invoicing features, we can receive payment directly through chats. Unbelievable.
BonjourHK
imBee team has the best customer service i’ve ever seen in 15 years
German Pool
